Frequently Asked Questions

Everything you need to know about shopping with Jacksons of Old Arley.

What are your standard shipping times?

We aim to process all orders within 24 hours. Standard UK delivery typically takes 2-4 business days, while express options are available at checkout for next-day delivery.

What is your return policy for fashion items?

We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the garments are free from makeup marks or scents to qualify for a full refund.

How do I know which size to order?

Each product page features a detailed size guide specific to the brand. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International delivery times and costs vary by location and will be calculated automatically during the checkout process.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has been dispatched?

Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress.